Last Updated: April 29, 2025
Our Commitment to You
At HomemadeCoffeeMalta.com.mt, we value the trust you place in us when sharing your personal information. This policy explains how we protect your data while bringing authentic Maltese coffee to your doorstep.
Who We Are
We are a small, artisan coffee business based in Gozo, Malta. Sylvia personally oversees every aspect of our operation, from coffee blending to customer service.
Contact Us:
- Email: info@homemadecoffeemalta.com.mt
- Address: Sylvia’s Workshop, Xaghra, Gozo, Malta
Information We Collect
When You Place an Order
- Your name and contact details
- Shipping and billing addresses
- Payment information (processed securely through our payment gateway)
- Order details and history
When You Visit Our Website
- Basic device information and IP address
- Browser type and browsing patterns
- Language preferences
When You Choose to Stay Connected
- Email address (if you subscribe to our newsletter)
- Marketing preferences
How We Use Your Information
To Deliver Your Coffee
We use your shipping details to deliver your Maltese coffee blend directly to your door via MaltaPost.
To Provide Customer Service
We keep your contact information to assist with questions about your order or our products.
To Improve Your Experience
We analyze website usage patterns to make our site more user-friendly and helpful.
To Keep You Updated
If you’ve given permission, we’ll send occasional emails about new coffee blends or special offers. You can unsubscribe anytime.
Sharing Your Information
We only share your data with trusted partners who help us serve you better:
- MaltaPost (for delivering your orders)
- Our payment processor (for secure transactions)
- Cloudflare (for website security)
- GTranslate (for language translation services)
We never sell your personal information to third parties.
Keeping Your Data Secure
We protect your information through:
- Secure SSL encryption across our entire website
- Limited access controls (only Sylvia and essential staff)
- Secure hosting with regular updates and backups
- PCI-compliant payment processing
Your Rights
As our customer, you have the right to:
- Access your personal data
- Correct any inaccuracies
- Request deletion of your information
- Withdraw consent for marketing
- Receive your data in a portable format
- Object to certain processing activities
To exercise any of these rights, simply email us at info@homemadecoffeemalta.com.mt.
Cookies and Tracking
We use essential cookies to ensure our shopping cart and checkout functions work properly. If you’ve consented, we may also use analytics cookies to improve our website.
You can manage cookie preferences through your browser settings at any time.
Data Retention
We keep your order information for 5 years as required by Maltese tax regulations. If you create an account with us, your data remains until you request its removal.
International Orders
For customers outside the EU, we ensure your data remains protected through appropriate safeguards when transferred internationally.
Policy Updates
We may occasionally update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email.
Questions or Concerns?
If you have any questions about how we handle your data, please contact us at info@homemadecoffeemalta.com.mt or visit the Cookie Policy page.
You also have the right to contact Malta’s data protection authority:
Office of the Information and Data Protection Commissioner (IDPC)
Website: https://idpc.org.mt
Email: idpc.info@idpc.org.mt
Address: Floor 2, Airways House, High Street, Sliema, SLM 1549, Malta